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Frequently Asked Questions

 

General

Do I need to do anything now?

Will the name of the bank change?

Will the current management team be retained?

Would my banker remain at this location? With the company?

Will there be any consolidation of banking centers?

Are there any plans for future expansion?

 

Account Information

Will my account numbers stay the same?

Will I need new checks and deposit slips?

What happens to my direct deposits and automatic drafts?

What will happen to my monthly statements?

Will my online banking, mobile banking and online bill payment change?

What will happen to my online statement notification?

What will happen to my scheduled and repeating/recurring bill payments?

What will happen to my scheduled internal transfers?

What will happen to my scheduled external transfers?

What will happen to my wire transfers?

What will happen to my existing loans and mortgages?

Will any of the systems I use as a client change (ePartner, online banking, office deposit)?

Do you plan to increase your fees?

Will CNB’s deposit account interest rates change?

Will you offer new products?

Will I be able to use TotalBank ATMs?

Can I go to a TotalBank banking center?

Will you send me new credit / debit cards?

 

Loan Account Questions

How will the credit delivery process change?

How will this transaction affect CNB’s appetite for credit? Will deal limits and relationship limits go up or down? 

Will the rates that I’ve been provided be the same?

How long will it take to process my loan? Will the process be significantly different?

I have a loan request in process with a commitment. Will the sale impact the loan?

Would you stop lending during this period until this transaction is closed?

 

 

Q:  Do I need to do anything now?

A:  No. Everything is business as usual.

 

Q:  Will the name of the bank change?

A:  No.  CNB will remain a locally-based community bank under the same trusted name.

 

Q:  Will the current management team be retained at CNB?

A:  Yes.   The management team has done a good job in growing CNB to the $9.5 billion bank it is today.

 

Q:  Would my banker remain at this location? With the company?

A: There is a regulatory approval process between signing the agreement between the two banks and closing the transaction. In the meantime, nothing changes for clients at either bank. CNB and TotalBank understand how important our people are to our success. We also know you bank with our people, whether they are here or promoted to another location, we want you to continue to have access to the individual with whom you feel most comfortable.

 

Q:  Will there be any consolidation of banking centers?

A: There is a regulatory approval process between signing the agreement between the two banks and closing the transaction. In the meantime, nothing changes for clients at either bank. No decisions have been made yet, for the period after closing, but we are committed to our existing footprint, from Miami to Central Florida. If there are any changes, you will receive ample notice.

 

Q:  Are there any plans for future expansion? 

A: CNB will continue to evaluate the market and identify strategic locations, products and services to continue to expand.

 

Q:  Will my account numbers stay the same?

A: You will continue to use the same account number without interruption. Should there be any changes to our systems in the future, you will be notified.

 

 Q:  Will I need new checks and deposit slips?

A: We do not anticipate any changes to our systems or impact to clients. You can continue to use the same checks and deposit slips you are using today. Should there be any changes to our systems in the future, you will be notified.

 

 Q:  What happens to my direct deposits and automatic drafts?

A: We do not anticipate any changes to our systems or impact to clients. Your direct deposit and automatic drafts will remain active and will continue to process without interruption. Should there be any changes to our systems in the future, you will be notified.

 

Q:  What will happen to my monthly statements?

A: Your statements will remain the same and will continue to be mailed in the same cycle. Should there be any changes to our systems in the future, you will be notified.

 

Q:  Will my online banking, mobile banking  and online bill payment change?

A: We do not anticipate any changes to our systems or impact to clients. Our online banking, mobile banking and online bill pay will continue to be available for your banking needs. Should there be any changes to our systems in the future, you will be notified.

 

Q:   What will happen to my online statement notification?

A: Your statements will remain the same and will continue to be processed as usual. Should there be any changes to our systems in the future, you will be notified.

 

Q:   What will happen to my scheduled and repeating/recurring bill payments?

A: Your scheduled and repeating bill payment will remain active and will continue to process without interruption. Should there be any changes to our systems in the future, you will be notified.

 

Q:  What will happen to my scheduled internal transfers?

A: Everything is business as usual. If there are any changes, you will receive ample notice.

 

Q:   What will happen to my scheduled external transfers?

A: Everything is business as usual. If there are any changes, you will receive ample notice.

 

Q:  What will happen to my wire transfers? 

A: Everything is business as usual. If there are any changes, you will receive ample notice.

 

 Q:  What will happen to my existing loans and mortgages?

A: We do not anticipate any changes to our systems or impact to clients. All loan account processes will remain as they are currently. Should there be any changes to our systems in the future, you will be notified.

 

Q:  Will any of the systems I use as a client change (ePartner™, online banking, Office Deposit™)?

A: We do not anticipate any changes to our systems or impact to clients. You will continue to access the system without interruption. Should there be any changes to our systems in the future, you will be notified.

 

Q:  Do you plan to increase your fees? 

A: CNB is constantly reviewing our offerings relative to the market to ensure sure we remain competitive while maintaining a disciplined approach. Should there be any changes, you will be notified.

 

Q:  Will CNB's deposit account interest rates change?

A: CNB is constantly reviewing our offerings relative to the market to ensure we remain competitive while maintaining a disciplined approach. Should there be any changes in the future, you will be notified.

 

 Q:   Will you offer new products?

A: We will evaluate opportunities to offer new products and make clients aware of any new offerings. TotalBank has a Wealth Management platform, in addition to a strong International that we will evaluate.

 

 Q: Will I be able to use TotalBank ATMs?

A: We will evaluate opportunities to offer new products and make clients aware of any new offerings. TotalBank has a Wealth Management platform, in addition to a strong International that we will evaluate.

 

 Q: Can I go to a TotalBank banking center to access my accounts?

A: Not at this time. There is a regulatory approval process between signing the agreement between the two banks and closing the transaction. In the meantime, nothing changes for clients at either bank. City National Bank and TotalBank will continue to use separate systems until further notice. We will notify you as soon as TotalBank’s locations are available to CNB clients upon closing the transaction and converting TotalBank to CNB processes and systems.

 

 Q: Will you send me new credit / debit cards?

A: We anticipate business as usual with no impact to our clients.

 

 Q:  How will the credit delivery process change?

A:  We anticipate business as usual with no impact to our clients.

 

Q:  How will this transaction positively or negatively affect CNB’s appetite for credit? Will deal limits and relationship limits go up or down?

A: CNB is planning business as usual with no impact to our clients.

 

Q:  Will the rates that I’ve been provided be the same?

A: CNB is constantly reviewing our offerings relative to the market to ensure we remain competitive while maintaining a disciplined approach. Our competitive rates are subject to change on a daily basis. However, you can lock in a rate at the time of application. This means we will stand by the rate through a specified expiration date.

If you would like to learn more about our loan products and rates, please call your nearest banking center or call 1-800-435-8839.

 

Q:  How long will it take to process my loan? Will the process be significantly different?

A: We do not have any plans to change our current processes. We are, however, constantly looking for ways to improve our processes to provide you a better experience.

Depending on the type of loan, processing time will vary. We use local, experienced processors, underwriters and appraisal professionals to expedite the processing of your loan.

 

 Q:  I have a loan request in process with a commitment. Will the sale impact the loan?

A: Absolutely not. There will not be any impact to any deals that are currently in process.

 

Q:  Would you stop lending during this period until this transaction is closed?

A: Absolutely not. With this good news, we expect an increase in new business.

 

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