iPad Mobile Banking FAQs

What is the City National Bank iPad App?
How does the City National Bank iPad App work?
Is City National Bank iPad App currently available to all users?
Is it safe to bank using the City National Bank iPad App service?
Is a password needed for the iPad App?
What does the 'Remember Me’ checkbox do?
How many transactions can I see on my iPad at a time?
How do I transfer funds?
Why can't I access the Pay Bills tab?
Can I register for the bill payment feature from my iPad?
How do I make a payment using my iPad?
Can I see pending payments?
Can I remove a pending payment?
Can I see completed payments on my iPad?
I have disconnected my iPad. Will my service continue to work?
My session timed out pretty quickly, can I change the timeout value?
How do I log out?
Is help available through my iPad?

Answers

What is the City National Bank iPad App?
The City National Bank iPad App is a service that enables you to access your account information, transfer funds, and pay your bills (for eligible customers) from an iPad with Internet access from either a Wi-Fi source or the 3G/EDGE networks.

How does the City National Bank iPad App work?
First you must download our iPad App from the iTunes App Store. You can do this either from your mobile device or computer. If you do access our App from your computer, the App will install on the mobile device the next time the device is plugged into the computer.
 
Once you download the App, you log in with the same user ID and password that you use for online banking. No separate or different registration is required. Once logged in, you can:

• Access Your Accounts – you can view account balances and account history.
• Pay Bills (for eligible users) – you must first register for the bill payment feature and set up your payees/billers on a computer before paying bills through mobile banking.
• Make Transfers – you must have more than one account on online banking for this functionality to be available on mobile banking.
• Find an ATM/Branch – you can use the App to locate the ATM or branch nearest your location.
• Contact Us – you can contact us quickly right from the App.
• View the full City National Bank website.

Is the City National Bank iPad App currently available to all users?
The City National Bank iPad App is currently available to all online banking users with an iPad device with access to Wi-Fi or 3G/EDGE.

Is it safe to bank using the City National Bank iPad App?
Yes. To protect your privacy, you are required to authenticate yourself on each iPad using the same information from online banking. All communication between your iPad and the mobile banking server is encrypted. In addition, your password and account information are never stored on the iPad.

Is a password needed for the iPad App?
Yes. From your mobile device, you will need to log in to the City National Bank iPad App. This is the same as you would for online banking, using the same login information you do for online banking. No separate iPad App signup is required.

What does the 'Remember Me’ checkbox do?
Selecting the Remember Me checkbox gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. This information is masked and stored securely to keep your information safe. You will still be prompted to enter your password.

How many transactions can I see on my iPad at a time?
When you select an account name on the Accounts tab, the last 30 days of transactions will be displayed. Scroll down to see all of your transactions. Select the View More Transactions button to view additional transactions.

How do I transfer funds?
To transfer funds, you must have more than one account in online banking. On the Transfers tab, you can enter an immediate transfer between your accounts. However, you are not able to see scheduled transfers on your mobile device nor can you change or remove a scheduled transfer this way.

Why can't I access the Pay Bills tab?
The Pay Bills tab is only enabled for users who have signed up for the bill payment feature within online banking on a personal computer and have set up one or more payees, who are people or companies you want to pay. When you are ready to make payments on your iPad, select the Pay Bills tab to view scheduled payments and make a new payment.

Can I register for the bill payment feature from my iPad?
Sorry, not at this time. To register for Bill Pay, simply access online banking using a personal computer, click the Bill Pay button and enroll there. You may have automatically registered for the bill payment feature when you signed up for online banking. If so, all you need to do is set up one or more payees, who are people or companies you want to pay, to get started. Once you’ve registered, you can make payments on your mobile device by selecting the Pay Bills tab.

How do I make a payment using my iPad?
First, select “Make a New Payment” from the Pay Bills tab. Next, select a payee name link from the list; enter the amount of the payment and the date to send/deliver the payment. Select the Schedule Payment button. A confirmation message is then displayed, select OK to continue.

Can I see pending payments?
Yes, just select the Pay Bills tab to see a list of pending payments.

Can I remove a pending payment?
Yes, you can remove a pending payment but you cannot change it. To remove a pending payment, go to the Pay Bills tab, select the payment you want to remove and select the Cancel Payment button. Then confirm that you want to cancel the payment.

Can I see completed payments on my iPad?
Yes. From the payee list, you can see the last payment associated with each payee.

I have disconnected my iPad. Will my service continue to work?
For the City National Bank iPad App to work, you must currently be an online banking user with access to Wi-Fi or 3G/EDGE.

My session timed out pretty quickly, can I change the timeout value?
Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session times out and the City National Bank iPad App login page displays with a Session Expired message.

How do I log out?
When you're ready to log out, select the Log Out button at the top right of the page and you will exit the City National Bank iPad App. This will return you to the Login screen.

Is help available through my iPad?
Click the Contact Us tab to find our support phone number (305-349-5490) and email address (support@citynational.com). For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.

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