About Us

About Us

Frequently Asked Questions

General Questions

Account Information

Loan Accounts

Contact Telephone Numbers


 

General Questions & Answers

General questions about the Acquisition 

Q. Do I need to do anything now?

A: No. Everything is business as usual   

Q.  Will the name of the bank change?

A: No. City National Bank will remain a locally-based community bank under the same trusted name. 

Q. Will the current management team be retained at CNB?

A: Yes. The management team has done an excellent job in steering CNB through strong organic growth in recent years to reach the $15 billion asset mark.

Q. Would my banker remain with the company? At this location?

A: Bank acquisitions of this nature must be approved by banking regulatory authorities, a process that can take several months. During this interim period, nothing changes for clients at either bank. City National Bank understands how important people are to its success. We also know you bank with our people, whether they are here or at a new location. We want you to continue to have access to the individual with whom you feel most comfortable.

Q.   Will there be any consolidation of banking centers?

A: Bank acquisitions of this nature must be approved by banking regulatory authorities, a process that can take several months. During this interim period, nothing changes for clients at either bank. No decisions have been made yet for the period after Close, but we are committed to our exisiting footprint, from Miami to Central Florida. If there are any changes, you will receive ample notice.

Q.   Are there any plans for future expansion?

A: CNB will continue to evaluate the market and identify strategic opportunities, locations, products and services to continue to expand and better serve our clients.

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Account Information

Q. Will my account numbers stay the same?

A: You will continue to use the same account number without interruption. Should there be any changes to our systems in the future, you will be notified. 

Q. Will I need new checks and deposit slips?

A: We do not anticipate any changes to our systems or impact to clients. You can continue to use the same checks and deposit slips you are using today. Should there be any changes to our systems in the future, you will be notified. 

Q. What happens to my direct deposits and automatic drafts?

A: We do not anticipate any changes to our systems or impact to clients. Your direct deposit and automatic drafts will remain active and will continue to process without interruption.  Should there be any changes to our systems in the future, you will be notified. 

Q. What will happen to my monthly statements?

A: We do not anticipate any impact to clients. Your statements will remain the same and will continue to be mailed in the same cycle. Should there be any changes to our systems in the future, you will be notified.  

Q. Will my online banking, mobile banking and bill payment change?

A: We do not anticipate any changes to our systems or impact to clients. Our online banking, mobile banking and online bill pay will continue to be available for your banking needs. Should there be any changes to our systems in the future, you will be notified.

Q. What will happen to my online statement notification?

A: Your statements will remain the same and will continue to be processed as usual.  Should there be any changes to our systems in the future, you will be notified.

Q. What will happen to my scheduled and repeating/recurring bill payments?

A: Your scheduled and repeating bill payment will remain active and will continue to process without interruption. Should there be any changes to our systems in the future, you will be notified.

Q. What will happen to my scheduled internal transfers?

A: Everything is business as usual. If there are any changes, you will receive ample notice.

Q. What will happen to my scheduled external transfers?

A: Everything is business as usual. If there are any changes, you will receive ample notice.

Q. What will happen to my wire transfers?

A: Everything is business as usual. If there are any changes, you will receive ample notice.

Q. What will happen to my existing loans and mortgages?

A: We do not anticipate any changes to our systems or impact to clients. All loan account processes will remain as they are currently. Should there be any changes to our systems in the future, you will be notified.

Q. Will any of the systems I use as a client change (ePartner™, online banking, Office Deposit™)?

A: We do not anticipate any changes to our systems or impact to clients. You will continue to access the system without interruption. Should there be any changes to our systems in the future, you will be notified.

Q. Do you plan to change your fees? 

A: CNB is continuously reviewing our offerings relative to the market to ensure sure we remain competitive while maintaining a disciplined approach. Should there be any changes, you will be notified.

Q. Will CNB's deposit account interest rates change?

A: CNB is constantly reviewing our offerings relative to the market to ensure we remain competitive while maintaining a disciplined approach. Should there be any changes in the future, you will be notified.

Q. Will you offer new products?

A: We will evaluate opportunities to offer new products and make clients aware of any new offerings.

Q. Will I be able to use Executive National Bank ATMs?

A: Your City National Bank Debit or ATM card can be used at any ATM.  However, you may only use your card at City National Bank locations or the Presto network to access your funds free of charge. Executive National Bank ATMs can be utilized at no fee after all required regulatory approvals are received and the transaction closes, a process that will take several months.

Q. Can I go to an Executive National Bank banking center to access my accounts?

A: Not at this time.  There is a regulatory approval process between signing the agreement between the two banks and closing the transaction.  In the meantime, nothing changes for clients at either bank.  City National Bank and Executive National Bank will continue to use separate systems until further notice.  We will notify you as soon as Executive National Bank’s locations are available to CNB clients upon closing the transaction and converting Executive National Bank to CNB processes and systems.

Q. Will you send me new credit / debit cards? 

A: We anticipate business as usual with no impact to our clients. If your card is expiring, lost or stolen please call CityTel 24-hour telephone banking
and debit or ATM card support 1-800-762-2489.

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Loan Accounts

Q. How will the credit delivery process change?

A:  We anticipate business as usual with no impact to our clients.

Q. How will this transaction positively or negatively affect CNB’s appetite for credit? Will deal limits and relationship limits go up or down?

A: We anticipate business as usual with no impact to our clients.   

Q. Will the rates that I’ve been provided be the same after this acquisition?

A: Loan rates will not be affected by the acquisition of Executive National Bank.  CNB is constantly reviewing our offerings relative to the market to ensure we remain competitive while maintaining a disciplined approach. Our competitive rates are subject to change on a daily basis. However, you can lock in a rate at the time of application. This means we will stand by the rate through a specified expiration date.

 If you would like to learn more about our loan products and rates, please call your nearest banking center or call 1-800-435-8839.

Q. How long will it take to process my loan? Will the process be significantly different?

A: We do not have any plans to change our current processes. We are, however, constantly looking for ways to improve our processes to provide you a better experience.

Depending on the type of loan, processing time will vary. We use local, experienced processors, underwriters and appraisal professionals to expedite the processing of your loan.

Q. I have a loan request in process with a commitment. Will the acquisition of Executive National Bank impact the loan?

A: Absolutely not. There will not be any impact to any deals that are currently in process.

Q: Would you stop lending during this period until this transaction is closed?

A: Absolutely not. With this good news, we expect an increase in new business.

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Contact Telephone Numbers

Main phone number
305-577-7333 or 1-800-435-8839

CityTel 24-hour telephone banking and debit or ATM card support 
1-800-762-2489

Online Banking and Bill Payment support
305-349-5490 or 1-866-CNB-EPAY (262-3729)

Treasury Management Support
Monday - Friday 8:30 AM - 6:00 PM
305-349-5465

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