Help protect your cards with real-time controls and alerts
 

Lock your cards with the swipe of a button and instantly set the terms for when and where your cards are used. You can:

  • Turn cards on and off with the swipe of a button.
  • Control when and where your cards can be used (control by location, transaction type and/or threshold).
  • Set spend limits to manage your accounts, including any dependents’ accounts.
  • View debit card alerts instantly from anywhere.
     

Frequently Asked Questions
 

If you have a question that is not answered below, please feel free to contact us at 1-888-682-5932 or 305-448-6500.

Which cards can I control using Card Alerts?
How quickly can I see a new card in Card Alerts?
What is Card Status and what happens if I turn a card ON or OFF?
What transactions can I set up to be blocked or declined?
How can I receive alerts?
Where do I specify the types of alerts I want?
What if I want to add or change my phone number or email address?
What transactions give me alerts?
How quickly will I receive alerts on transactions?
Are there fees to set up declines or receive alerts?
How quickly do updates in Card Alerts go into effect?
Can I set or change limits for all my cards at once?
What happens to my Card Alert settings when I receive a reissued card?
What happens if my card is lost or stolen?
 

Answers

Which cards can I control using Card Alerts?
You can control any debit or credit cards associated with your Elevations accounts. In Card Alerts, all cards associated with an account will be listed separately, including joint account holders’ and authorized users’ cards. The card will be designated by its last 4 digits, and you may set alerts and decline parameters for each card individually. You will not see Card Alerts for health savings accounts or business banking accounts.

How quickly can I see a new card in Card Alerts?
A newly issued card will be visible by the following business day.

What is Card Status and what happens if I turn a card ON or OFF?
Card Status allows you to select whether or not a card is allowed to transact. All cards are defaulted to an ON status, meaning transactions are allowed. Please note that you may still set up individual blocks for certain transactions while the card is ON.

When you turn the card to the OFF status, all attempted transactions will be declined. Please note that recurring transactions that have been previously set up and authorized will not be blocked even if the card is in an OFF status.

What transactions can I set up to be blocked or declined?
You can block all transactions, with the exception of recurring payments, by changing the Card Status to OFF.

Within the “Set declines and alerts” menu, you can block the following transactions for a specific card:

  • Under Location Type: You can block foreign transactions so that any transaction originating outside of the U.S. will be declined

  • Under Transaction Type: You can block in-store purchases, ATM transactions and/or online purchases

  • Under Spend Limits: You can set a dollar amount above which a transaction would decline. This will decline a transaction that is greater than the amount you enter. For example, if you enter $50, a transaction for $50 would be allowed, but a transaction for $50.01 would be declined.

You may also use the "Receive alerts for" drop-down menu at the top of the screen to specify when you will receive alerts. Note that selecting one of these options will override any notification settings you have specified under a specific transaction type. You can choose one of the following options:

  • "All Transactions": By selecting this option you will receive alerts for every transaction. To set declines, visit Location Type, Transaction Type and/or Spend Limit

  • "Select Transactions": By selecting this option you will receive alerts based on what you have set up in Location Type, Transaction Type and/or Spend Limit

  • "Declined Transactions": By selecting this option you will receive alerts only for transactions you've set up to be declined. To set declines, visit Location Type, Transaction Type and/or Spend Limit

How can I receive alerts?
You can receive transaction alerts by text, email, push notification or a combination of these. Note that push notification set up is only available through our mobile banking app and not within our online banking website. You must have the Elevations mobile app installed in order to see the push notification set-up option and to receive them.

Where do I specify the types of alerts I want?
Under Alert Delivery Options for a specific card, you will see the cell phone numbers and email addresses available for alerts on your account. To enable one, simply select ON for that delivery option.

What if I want to add or change my phone number or email address?
The contact information used for Card Alerts is pulled from the “Alerts and Notifications” setting within online banking. In order to receive text alerts, you must have a cell phone number enrolled in “Alerts and Notifications.”

You can add contact information or make changes within “Alerts and Notifications,” and those will then populate into the “Alert Delivery Options” you see in Card Alerts. When information is added or changed within Alerts and Notifications, the changes will populate into the “Alert Delivery Options” you see in Card Alerts.

What transactions give me alerts?
Within the “Set declines and alerts” menu, you can request alerts for the following transactions for a specific card:

  • Under Location Type: Receive alerts on foreign transactions so that any transaction originating outside the U.S. will trigger an alert

  • Under Transaction Type: Receive alerts when an in-store purchase occurs, an ATM transaction occurs and/or an online purchase occurs

  • Under Spend Limits: You can set a dollar amount above which you wish to receive an alert. An alert is generated if a transaction is greater than the amount you enter. For example, if you enter $50, you would not receive an alert for a $50 purchase but would for a $50.01 purchase

Note that you will receive alerts for transactions that both debit and credit your account, such as a return.

How quickly will I receive alerts on transactions?
Generally, text and email alerts are received less than a minute from the authorization of a transaction. However, that timing may be impacted by your individual carrier and the coverage you have at the time.

Are there fees to set up declines or receive alerts?
City National of Florida does not charge for the use of the Card Alerts feature. However, message and data rates may apply to messages you receive per your carrier plan.

How quickly do updates in Card Alerts go into effect?
Changes you make to the Card Alerts settings are real time.

Can I set or change limits for all my cards at once?
You must select decline and alert settings, as well as delivery options, for each card individually.

What happens to my Card Alert settings when I receive a reissued card?
If you receive a reissued card in which your card number has not changed, then your Card Alert settings will not need to be updated. If you receive a new card number, you will need to visit the Card Alerts feature and set parameters for that new card.

What happens if my card is lost or stolen?
If one of your cards is lost or stolen, please contact us at 800-762-2489 outside the U.S. and Canada 856-470-1000 to report the card as missing and request a new one. Once you receive your new card you will need to go into the Card Alerts tool and manage your settings for the new card. The Card Alerts tool does not close a compromised card.

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